The Heights, 32 High Park Road, TW9 4BH Richmond, UK.
Tel +44 208 995 0088
Our Data Protection Officer monitors compliance with data protection. If you have any questions about this notice, including any requests to exercise your rights, please contact email@example.com You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues via www.ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the email address above.
The data protection law in the UK changed on 25 May 2018 as a result of the General Data Protection Regulation (GDPR). We will continue to ensure we comply with changes to UK data protection laws.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you would like to update your personal data or preferences, please contact us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Professional Identity, Contact, Marketing and Communications, Profile, Usage, Technical and Special Categories Data by passing and exchanging business cards, filling in forms, through electronic platforms which we offer or which we have agreed with you to use, by corresponding with us by post, email or otherwise, by speaking to us in person or over the telephone. This includes personal data you provide when you:
Publicly available sources. We may receive Identity, Professional Identity, Contact, Financial and Technical data about you from various third parties and public sources as set out below:
Identity and Contact Data from publicly availably sources such as Companies House, Trade Publications etc. Other public sources, including services that are accessible via the internet which you are using for professional networking purposes such as Linked-In.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
On some occasions you may give us data about individuals who are working with you or processing their personal data (this may include, for example, data about employees, exporters, manufacturers, distributors, suppliers or involved in a collective business activity). When this happens we are unlikely to have direct contact with individuals whose personal data we are processing, or there may be other reasons where it would not be appropriate for us to contact them to provide them with information about how we are processing their personal data (such as to maintain confidentiality). Before you pass such personal data to us, you must make sure that the relevant individuals have received any necessary privacy notices in connection with the performance of our services.
If you are not a Subscriber, we may need to process your data so that we can provide services to our Subscriber; for example Export Documentation. Where this is the case, your personal data may be used on behalf of our Subscriber. In these circumstances are relying the following legitimate interests to process your data:
Necessary for our legitimate interests, our client’s legitimate interests or those of another third party; or Necessary to comply with our legal or regulatory obligations, for example, in proving a Certificate of Origin.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and providing information relating to our services.
You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by unsubscribing from our materials at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of any matters you have engaged our services for.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will process your data for the duration of the matter and thereafter will retain the data relating to the specific matter, including the personal data within it, for as long as you might legally bring a claim against us. We will retain your personal data after you cease to be a Subscriber or a business associated.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, regulatory or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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